From the need to a working solution
We work by solution: you start with the one that solves something today and add more when it suits you. Here's the path, with no small print.
Four steps
We understand your case
We talk about what you want to solve, how you work today and which tools you use. If what you're after doesn't fit what we do, we tell you.
We define the proposal
Scope, costs, requirements and connections are put in writing before we start: what's included, what isn't and what each external provider charges.
We get the solution running
We configure your account with your data, connect the agreed channels, bring over what's needed from your previous software and check it works before using it with clients.
We stay with you
Support is requested from the panel, under Help, and is kept in a thread with its history. Add-ons are agreed with their own setup.
A shared foundation, without making you use all of it
Every solution lives in the same Darcemi panel. Whatever you don't contract isn't active in your account.
When you activate a second solution, you don't duplicate clients or data: they share the same record. For example, with the calendar and invoicing, you charge and invoice each appointment from the calendar itself.
What connects with what is written into the proposal. If a combination hasn't been built, we don't assume it.
What we need from you
- Someone in your business who knows how you work and can make decisions.
- The starting data: services, team, tax details or content, depending on the solution.
- Access to the accounts to be connected, such as your WhatsApp Business or Google Calendar.
- Time to review and test before opening it to your clients.
The providers involved
Darcemi builds and maintains its own platform. For some parts we use specialized providers, listed in our data processing agreement:
- Hostinger
Hosting for the application and the database, in Spain.
- Meta
WhatsApp Business, if you contract the assistant. Meta bills you for messages directly, at its rates.
- Verifacti
Recording and sending invoices to the Spanish Tax Agency under VeriFactu, if you contract invoicing. It's included: you don't contract or pay for it separately.
- Google
Sign in with Google and Google Calendar, if you connect them.
- Groq
AI interpretation of the messages the assistant receives.
- Resend
Sending the platform's emails.
Add more, change or leave
- Add more
Another solution is added to your account with its own setup and proposal.
- Your data
You can export your data from the panel whenever you want.
- Cancelling
The cancellation terms and what happens to your data are set out in the terms and the data processing agreement.
Shall we start with your case?
Tell us what you need to solve and we'll tell you the scope and the next step.